All verbal communication activities that an individual engages in, would fall into one of the two verbal communication techniques. They are; formal verbal communication and informal verbal communication. Let us understand these better.
- Formal Verbal Communication is very formal and makes use of correct linguistics. Verbal communication in the workplace, as a principle, should be in this style. Formal verbal communication does not involve slang language. It mostly requires an individual to stick to a certain language, hopping between languages is not an appropriate formal verbal communication. More so, the language being used in the verbal communication technique, should be used correctly. Errors are seldom tolerated in formal verbal communication.
- Informal Verbal Communication: Verbal communication in classrooms, which the students use is mostly informal in nature. A chat between good friends will probably be the best verbal communication example for this style. Slang language and language hopping is permitted. In the workplace, the grapevine ordinarily makes use of this style of communication. It has been seen through surveys and studies, that this style of communication is better at helping people bond and communicate freely.
Communication is never independent of context whether it is formal or informal.
The Three Levels of Verbal Communication.
Before we can improve verbal communication and increase its effectiveness, we need to understand how it works and where the players fit within that communication.
First, when we communicate, there is always a sender (speaker) and a receiver (listener).
Second, the communication itself contains 3 elements:
A) the Information being communicated such as issue, topic, subject, instruction, opinion etc.
B) the Means by which this information is being communicated (verbal, nonverbal, written, using telephone, face to face, letter, book, etc.)
C) the Way in which the information is being communicated (how we use our words, tone of voice, writing style, organized or disorganized manner, etc.)
Both sides have three levels of Active Responsibility to process the activities used in communication:
Level I:
This is where the actual exchange of communication takes place between the sender and receiver which contains the above three elements.
Level II:
This is where the Translating and Interpreting of that communication happens. This is done by the thought processes of each the Sender and the Receiver according to each his/her experiences, and frame of references in their various walks of life (business, personal, moral, ethical, etc.).
This is where the major complications of communication arise (good or bad connection). If everyone thought the same, saw things the same way or reacted in the same manner, communication would be straightforward. However, it doesn't happen that way.
Level III:
This is where we get and give Feedback, Understanding and Awareness:.
Feedback:
Both sides are responsible to see that the communication has been Sent and Received as intended. This is identified by asking the right questions at the right times. "Can you please repeat the steps for closing the shop, to make sure I didn't leave anything out?" "Let me run through the requirements as I understand you've outlined them". Both sides ask for feedback when needed.
Understanding:
Effective communication requires a common Understanding between the parties communicating. The Sender Transmits with Understanding to the Receiver. The Receiver Interprets with Understanding from the Sender.
Awareness:
Finally, each side requires an Awareness of the many interferences also going on, such as cultural differences, linguistics, diction, clarity of speech and expression, verbal, nonverbal parts, etc.
Whether we are in Formal or Informal Communication, we are all subject and vulnerable to break downs. Understanding this and the 3 Levels of Verbal Communication that we can watch for will help us improve and perfect as much as we can our own communication as well as help other to communicate better.
Sources : http://EzineArticles.com and http://www.buzzle.com
Walang komento:
Mag-post ng isang Komento